Privacy Policy

This Privacy Policy describes how Kingdom Sushi (“we,” “us,” or “our”) collects, uses, and protects personal information when you contact us by phone or text message, when we contact you by text message in connection with your call, and when you use this website.

Our phone line and text messages are powered by Call AI, a service provided by Trend Digital Marketing (“our service provider”), which operates the automated voice assistant and messaging on our behalf and under our instructions. We remain responsible for how your information is handled.

By calling us, by exchanging text messages with us, or by using this website, you acknowledge the practices described in this policy.

When you call Kingdom Sushi, your call is answered by an automated AI voice assistant rather than a person. The assistant can answer questions (hours, location, menu, policies), take and confirm reservations, send you helpful links, take a message, and connect you with a member of our team when appropriate.

We may record and transcribe your call

Your call may be recorded and converted to a written transcript. Because Florida law requires the consent of all parties to record a call, you will hear a notice at the beginning of the call telling you that the call may be recorded. If you do not wish to be recorded, please let us know or end the call. Continuing the call after the notice indicates your consent to be recorded.

What we use recordings for — and nothing else

We use call recordings and transcripts strictly for the following purposes:

• a.Record-keeping — to have an accurate record of your request, such as the details of a reservation or a question you asked.
• b.Quality evaluation — to review how your call was handled and confirm you received accurate, courteous service.
• c.Service improvement — to identify and fix problems and to improve the accuracy and helpfulness of our phone assistant and our team’s service.

Depending on how you interact with us, we may collect:

• Contact details — your phone number, and your name and email address if you provide them.
• Call content and recordings — the audio recording and transcript of your call, including what you tell us, such as reservation date, time and party size, or the question you asked.
• Message content — the text messages exchanged with us and their delivery status.
• Reservation or order details — the information needed to fulfill your request.
• Call metadata — such as the date, time, and duration of the call.
• Website and form data — what you submit through the forms on this site, including job applications and the résumé you attach, plus the technical and analytics data described under Cookies.

We use the information above only to:

• answer your questions and fulfill your request, such as booking or confirming a reservation;
• send you the confirmations, reminders, and links described in Text Messages;
• keep an accurate record of your request;
• evaluate and improve the quality of our service and our phone assistant;
• consider you for a position when you apply for a job through this website;
• protect against fraud and misuse, and comply with our legal obligations.

We do not use your information for unrelated purposes, and we do not sell it.

We share personal information only in these limited situations:

• Service providers. With trusted providers who help us operate — including Call AI / Trend Digital Marketing, which powers our phone assistant and messaging, and our telecommunications and SMS delivery providers. These providers may use your information only to perform services for us and are not permitted to use it for their own purposes.
• Legal reasons. When required by law or subpoena, or to protect the rights, safety, and property of our guests, our staff, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

• Call recordings and transcripts: retained for approximately 12 months, after which they are deleted or de-identified.
• Text message logs: retained for approximately 18 months.
• Reservation and contact details: retained as long as needed to serve you and to meet our record-keeping and legal obligations.

We keep information only as long as necessary for the purposes described in this policy.

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls and encryption of recordings in storage. Traffic between your browser and this website is encrypted in transit. As noted above, our phone assistant is designed not to capture payment card numbers, and sensitive numbers are automatically masked.

No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it in order to serve you.

• Stop texts: reply STOP to any message — see Text Messages.
• Speak with a person: ask at any time during a call.
• Access or deletion: you may ask us to access or delete the recording and information associated with your call or number.

Depending on where you live, you may have additional rights under applicable state privacy laws, such as the right to know what personal information we hold about you, to request its deletion, and not to be discriminated against for exercising your rights. We will not sell your personal information.

Our phone line, messaging, and website are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

Text messages we send, and pages on this website, may include links to third-party services — for example our online ordering platform, an online menu, or a booking page. Those third-party sites are governed by their own privacy policies, which we encourage you to review.

Our responsibilities and limits regarding third-party content are described in our Terms of Use.

We may update this Privacy Policy from time to time. When we do, we will revise the Effective date at the top of this page and post the updated version here. Your continued interaction with us after an update indicates your acknowledgement of the revised policy.